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Customer service is critical to any enterprise today—it’s the key to competitive differentiation, customer retention and overall brand awareness. But matching your customer service delivery to the changing needs of the marketplace has never been more challenging. Changing demographics, new technologies and new forms of communication and interaction—not the least of which are the growing social media networks—all require a significant shift in customer service strategies. Concurrent’s ReachSpark™ solution is a powerful tool for collecting valuable marketing information about your customers—interests, purchases, ongoing dialogs, preferences, etc.—that you can use to proactively deliver targeted messages to them.
Transform website leads into profitable, ongoing customers. Convert any information provided by a visitor into a data field that can be used in marketing and outreach.
- Respond to specific inquiries, types of visitors, stated preferences, etc.
- Support a wide range of marketing outreach, including calls, e-mails, online newsletters, etc.
- Mine data and direct promotional activities to self selected, receptive customers and prospects
- Assess results through built in reporting that supports analysis and decision-making
Support for custom, focused online marketing campaigns that drive real results.
- Integrate directly with your website
- Take advantage of your branding, marketing messages, competitive positioning, promotions and more.
Learn more about how ReachSpark™ solution (Download data sheet)—helps companies address the new era of customer service. |
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