- Increase revenues from both new markets and
existing customers.
- Accelerate sales growth by Web-enabling sales
forces.
- Improve customer satisfaction with 24/7/365
information and self-service.
- Become more productive in selling, producing,
billing, purchasing and inventory management.
- Achieve better relationships with investors,
employees and other constituencies.
- Attain sustainable competitive advantages.
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- With Web-enabled systems changing customer
and supplier relationships and business processes, well-informed
and future-oriented thinking about IT needs to be at the
forefront in business planning.
- Given the uncertainties and complexities
of today's business environment, plans need to be sufficiently
flexible and scalable to succeed in a wide range of alternative
scenarios.
- Plans need to be developed and implemented
with a greater sense of urgency. New, "networked"
competitors without the infra-structures of traditional
businesses may have time-to-market and other advantages.
- Because technology is inducing shifts in
competitive advantages, strategic thinking needs to be oriented
to both achieving such advantages and to defending the traditional
business.
- IT investment decisions need to be closely
aligned with business objectives, and prioritized considering
the many business options afforded by new technologies.
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