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With experienced professionals and a state-of-the-art
data center on site, CT can provide your company with a
full range of solution management alternatives. Whether
your needs are as basic as designing and hosting a storefront
Web site or as complex as complete IT outsourcing, CT provides
services tailored to your unique needs.
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Concurrent Technologies was one of the first
companies to offer what is now known as the Application
Service Provider (ASP) model. As an ASP, we host a variety
of Web-based solutions including such CRM applications as
order processing and fulfillment, customer care center management,
and sales and field force automation. Additionally, Concurrent
hosts Web-enabled applications for measuring and managing
productivity, managing workflow and major projects, and
providing executive information systems.
CT has taken the ASP model to the next level
and operates as a Total Solution Provider (TSP). That is,
we provide clients with end-to-end solutions beginning with
strategy development through design, development, hosting,
ongoing support and maintenance. As part of these TSP services,
we also offer complete disaster recovery services and co-location
services whereby CT manages offsite data centers for clients.
Concurrent's services are readily scalable.
Hosted applications range from Web sites for small businesses
to enterprise-class solutions for large national companies.
To cite several examples, CT hosts:
- A Web-based sales ordering system that
serves a nationwide sales force of more than 3,000 and
processes an average of 8,000 transactions daily,
- A workflow management system for a major
telecommunications company that processes customer orders
and inquiries from multiple channels (Web, e-mail or fax),
routes the requests to customer care representatives with
matching skill sets, and balances workload among several
processing centers.
- A Web site for a major healthcare insurance
provider with functionality that includes self-servicing
for 1.5 million subscribers.
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Concurrent Technologies has over 16 years experience
in establishing and operating full-service data centers. Located
at its headquarters in Liberty Corner, NJ, CT's data center
is environmentally controlled with alarm mechanisms, full
redundancy, high-speed Internet connectivity and multi-tiered
network security. The environment is protected with a back-up
generator, an uninterruptible power supply (UPS) and fire
suppression systems.
With over 5 terabytes of data storage capacity
and close to 100 servers, the facility is supported and maintained
24/7/365 and achieves 99.9%
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availability through clustering and redundant
configurations. Because of our extensive experience in meeting
stringent access and network security requirements, CT operates
as a trusted partner working in concert with clients' intranet
firewalls and corporate data security standards.
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CT hosts Web solutions that require many types of multi-processor
configurations including:
- High Performance Content Delivery
- Advanced Application Level Technical Support
- High Availability Clustered Solutions
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There are many reasons why nearly all of our clients
have elected to have us host their CT-developed, Web-enabled
applications. With Concurrent as their ASP, clients have been
able to:
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- Minimize current and future capital expenditures
for hardware, software, licenses and office space.
- Reduce ongoing expenditures for personnel,
training, maintenance and other operating expenses.
- Conserve scarce in-house IT resources
for other critical projects.
- Provide their businesses with economically
viable options for attaining scalability.
- Reduce dependence on multiple vendors
with diffused accountabilities.
- Quickly "ramp up" new products
or business models.
By providing Web access for their customers,
our clients have been able to capitalize on numerous sales,
service and delivery opportunities. As illustrated above,
high-speed connections between your company and CT, together
with direct connections to the Internet, can make your
applications accessible to all your authorized users,
anytime, from anywhere through standard browsers.
Concurrent's ASP pricing packages are tailored
to match application and hosting needs. Your company benefits
from the "per seat" and/or "per transaction"
pricing models by paying only for the services used. By combining
our RAD approach with CT's experience in IT outsourcing, hosting
and consulting services, we continue to be an industry leader
in cost-effective, high-quality ASP services.
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