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Managing Customer Inquiries, Orders, Workflow and Fulfillment

 
CT.Connect from Concurrent Technologies (CT) helps companies achieve best-practice levels in managing customer inquiries, orders, workflow and fulfillment. Clients are able to make dramatic improvements in productivity and customer satisfaction while reducing delivery times and error rates.

The application assures effective connections with customers, operating from point of sale or inquiry through management of workflow and delivery of your products or services. CT.Connect integrates customer orders from multiple channels (Web, e-mail, fax, etc.) and coordinates the work effort needed for fulfillment by multiple business groups throughout your organization.

CT.Connect enables your company to:

 
  • Enhance customer satisfaction by providing user-friendly processes and up-to-date information.

  • Improve workflow by automatically converting each customer order or inquiry into discrete work lists for each person and/or department involved in fulfilling the request..

  • Increase productivity by delivering timesaving tools to customer care representatives, offering self-service options to customers, eliminating production bottlenecks and reducing errors.
 
ENHANCE
CUSTOMER SATISFACTION
 
  • Secure, self-service options are available 24/7/365 through the Web.

  • Built-in customer communications modules provide such information as order status, availability or delivery dates.

  • Customer care center representatives have immediate access to relevant, up-to-date information.


     
IMPROVE
WORKFLOW
 
  • Orders are routed automatically to multiple work groups charged with fulfillment.

  • Workload can be balanced across geographically dispersed centers and routed to employees with matching skill sets.

  • With drill-down and roll-up reporting of order status and critical-path deliverables, bottlenecks are quickly identified and resolved.


     
INCREASE PRODUCTIVITY  
  • Timesaving tools are provided for workload distribution and balancing, group messaging and workforce management.

  • Self-service features minimize routine call center inquiries.

  • The production cycle is compressed; paperwork and production management expense are reduced.


     
FEATURES  
  • Anytime, anywhere access by authorized customers, employees and suppliers. User-friendly, on-line training provided.

  • CT's fully protected data center provides 99.9% availability, 24/7/365.

  • Highly scalable with use of enterprise-class hardware and software.

  • Architecture facilitates customization to meet unique business needs.

  • Integration available for legacy systems, multiple business units and sales channels.

  • Optional XML/Web Services connector provides a standardized interface for conducting business across different platforms and applications

  • Leading edge performance measurement and management reports and graphics.

  • Complete order entry capabilities, highly detailed inquiry functions and interactive communications can be delivered through optional modules.

  • Flexible pricing on a "per seat" and/or "per transaction" basis.
 
   
  Additional resources
  For further information on this product, please select from an option below:
   
 
  Click here for Product Sheet (PDF Format) Click here for a Demo