CT.Assist from Concurrent
Technologies (CT) enables your business to offer Web-based Help-Desk
support to customers or internal users from anywhere, simply
by using a Web browser. CT.Assist is designed to provide a low
cost, rapidly deployed, customizable alternative to expensive
shrink-wrapped or custom solutions. The application also offers
an optional XML/ Web Services connector that supports sharing
data with other applications. It provides an efficient trouble
ticketing system that maximizes support resources and lowers
overall operating costs.
Improve customer satisfaction
by providing an accessible, easy to use tool that facilitates
problem resolution and communication between your support
organizations and their customers.
Create positive impacts on corporate
ROI by using Internet technology
to lower costs for hosting, deploying and managing Help
Desk operations.
Customize and Manage
CT.Assist by using built-in features for tailoring the application
to the needs of your organization and making it a seamless
part of you Web presence.
IMPROVE
CUSTOMER SATISFACTION
Provides 24X7 access for customers
to communicate with your support organization and
to access status on support issues already in progress.
Offers an intuitive and easy-to-use
Web interface that guides customers through the
data collection process quickly and intelligently.
Facilitates routing of problems to
personnel with requisite skill sets and authorities,
improving the quality and timeliness of responses
to customers.
CREATE
POSITIVE
IMPACTS ON
CORPORATE ROI
Minimizes demands on your company’s
IT infrastructure by using an Application Service
Provider (ASP) model for hosting.
Ensures fast deployment and flexibility
by accessing Web-based software that accommodates
both on-site and remote processing.
Permits effective cost controls through
predictable, usage-based pricing and the ability
to adjust staffing to the demands of your organization.
EASY
CUSTOMIZATION
AND MANAGEMENT
Integrates seamlessly with your Web
portal for a consistent customer experience.
Allows companies to define the products
or services handled by the application. A full suite
of tools is available to administer the application.
Provides easy and accessible on-demand
communications to the Help Desk user.
Uses Secure Socket Layer (SSL) to
ensure that all information is kept confidential
and secure.
FEATURES
On-line availability, 24X7X365
Highly scalable through the use of
enterprise-class hardware and software.
Direct contact with the customer available
throughout the application.
Full-featured work routing is user
controlled.
Permits effective and controlled budgeting
through predictable pricing.
Seamless integration with your Web
portal.
Optional Web Services connector
that eliminates the need for custom interfaces to
support data exchange. Provides a uniform way of
conducting business transactions across different
platforms and applications.
Additional resources
For further information on this product,
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