Typical Engagements

  • A Web-based sales ordering system serving a nationwide sales force of more than 3,000 and processing an average of 8,000 transactions daily.
  • A workflow management system for a major telecommunications company processing customer orders and inquiries across channels and routing them to customer care representatives by skill set, balancing workloads across multiple processing centers.
  • A Web site for a major healthcare insurance provider that provides self-servicing for one million-plus subscribers.
 

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